1. General Information
All orders are subject to product availability. If one of our anti pollution mask is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Area and estimated time delivery
The chart below give you an estimated time delivery for your specific area, this has to be consider as an idea of time delivery, you will be notified by email for the exact time delivery.
|Zone / days||7-15||15-25||20-30|
|* Zone 1 - UE||X|
|** Zone 2 - UE||X|
|Rest of the World||X|
3. Delivery Location
Items offered on our website are available for delivery to confirm addresses in Europe. [We also accept orders from international customers who are shipping to addresses in EU.] Any shipments outside of EU may be subject to extra fee on shipping method.
4. Order Processing time
The processing order takes 1 to 5 days. You will directly receive a confirmation order on your specified email, with the details of your order. We have 2 different fullfilment centers: One in Ireland and another one in China. If there is a lack of availability from your nearest location, we will ship your orders from our international fullfilment center in China where we have our larger stock.
5. Time delivery
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and starts from the date of shipping, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Days of delivery must be considered as business days. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 to 5 business days of the date of your order.
Business day mean Monday to Friday, except holidays.
Please note that we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, customs, method of delivery, and the items ordered.
Products may also be delivered in separate shipments.
In case of exceptional circumstances; like pandemic; Local Government restriction; or any situation that can be considered beyond our control and could impact the delivery time of your parcel, you will be automatically inform by email about the status of your parcels.
6. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
7. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
8. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com